Privacy Policy

This notice covers the public Mayfair Atrium website and general property-service enquiries. Users of Mayfair Atrium Property Desk should also read the Property Desk Privacy Notice, which explains account, tenancy, document, security and application processing in more detail.

1. Who We Are

Mayfair Atrium ("we", "us", "our") is the data controller for personal data collected through this website and in the course of our sales, letting, property management and development services. Our registered office is 167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF. Company registration number: 13505902. Contact for data protection queries: our Data Protection Lead at info@mayfairatrium.com.

2. What Data We Collect

Contact details you provide (name, email, phone, postal address)
Property details for buyers, sellers, landlords and tenants
Referencing information for tenants (credit checks, right-to-rent, employment and landlord references), collected via an approved third-party referencing agency
Identity documents required for Anti-Money Laundering and Right to Rent checks
Technical information needed to deliver and secure the website, such as server logs, browser/device information and cookie preferences; non-essential analytics are used only where enabled and permitted

3. How We Use Your Data

To provide sales, letting, management and development services you have requested
To carry out legally required checks (referencing, right-to-rent, anti-money laundering)
To communicate with you about your enquiry or ongoing service
To meet our legal and regulatory obligations
With your consent, for marketing communications (you may opt out at any time)

4. Legal Basis for Processing

We process personal data under one or more of the following bases: performance of a contract with you, compliance with a legal obligation, our legitimate interests in running our business, or your consent (for marketing).

5. Sharing Your Data

We may share data with referencing agencies, contractors carrying out maintenance, solicitors, mortgage brokers, redress and compliance bodies, and regulators, where necessary to provide our services or meet legal obligations. We do not sell personal data to third parties.

6. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, and to meet legal, accounting or reporting requirements. As a general rule, tenancy and management records are retained for 6 years after a tenancy or instruction ends, in line with standard industry and HMRC record-keeping practice.

7. Your Rights

Under UK GDPR you have the right to access, correct, delete, or restrict use of your personal data, to data portability, and to object to certain processing. To exercise these rights, contact us at info@mayfairatrium.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you believe your data has been mishandled.

8. Cookies

This website may use strictly necessary cookies for security and basic functionality. Non-essential analytics, advertising or tracking cookies will only be used where configured and where any required consent has been obtained. You can also control cookies through your browser settings.

9. Property Desk

Property Desk users should read the Property Desk Privacy Notice, Data Processing Notice and Property Desk Terms before creating or using an account.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.